Read about your responsibilities and your rights, including complaints and appeals.
The Student Charter, developed in conjunction with the Guild of Students, highlights the entitlements and responsibilities of students of the University, sets out the principles of the University-student partnership and demonstrates the University's commitment to students.
Find out more about the equality and diversity support available for students and how to participate.
The Student Conduct and Appeals department provides online information about processes including appeals, plagiarism, examination irregularities, fitness to practise, student misconduct, extenuating circumstances and Fit to Sit procedures.
The University is committed to providing a high quality experience to all its students. However, we understand that sometimes things go wrong, and we recognise the need for students to be able to express their dissatisfaction where this happens.
We expect concerns or complaints to be raised informally in the first instance, so that where possible they can be resolved locally. Once informal methods have been exhausted you are able to make a formal complaint.
Advice and Representation Centre (ARC) - Guild of Students
The ARC provide support for appeals, extenuating circumstances, and issues of plagiarism. They can also offer a sabbatical officer to represent you during any of these proceedings.
University Senior Tutor
The Senior Tutor provides academic help and support to students individually and collectively when academic concerns raised with their Department or School remain unresolved.
Equality and Diversity Adviser for students
The Equality and Diversity Adviser (Students) is Jane Tope. Her job is to promote the development and implementation of the University’s equality and diversity policies in relation to students and student issues. You can contact the Equality and Diversity Adviser to discuss any equality-related matter.
Enquiries Counter
The Enquiries Counter will help direct you to the correct department if you are unsure whom you need to contact.
