This page details the process under which an official concern/complaint can be raised within the University, and includes the relevant forms.
The University of Birmingham is committed to providing a high quality educational experience, fully supported by a range of academic and administrative services and facilities. However, we understand that from time to time, things do go wrong, and the University recognises the need for students to be able to express their dissatisfaction where this happens.
Please ensure that you read the full procedure before submitting your form.
Please ensure that you have read the full procedure before submitting the following forms. Failure to adhere to the procedure may cause delays in processing your concern/complaint.
Informal stage:
Formal stage:
Third parties such as parents, friends, spouses, sponsors or employers may not normally raise a concern/complaint on behalf of a student.
Anyone discussing a student’s personal details with a parent or other third party may inadvertently be breaching the Data Protection Act.
If a student is unable to pursue the concern/complaint on his/her own, the student may authorise another individual to have access to relevant personal information in order to do so. The student will need to complete the Personal Data Disclosure form (PDF, 8KB) for each individual who is to be part of the discussion on the concern/complaint.
For help and support, the Advice and Representation Centre at the Guild of Students can provide support and guidance to students throughout the concerns/complaints process.
If you have any queries about the Student Concerns and Complaints Procedure please contact:
Please note - the following pages are a protected resource for staff use only. A staff ADF username and password will be required to access this information.
Further guidance for staff involved in dealing with student concerns
