Location and Opening Hours
Find out where we are and when we are open

Submit an Online Enquiry
If you have a question or problem and are not sure where to find the answers you need, you can log a call to the Enquiry Helpdesk.

Registration
Information on how and when to register, and what to do if things haven't worked for you.

ID cards
Information on how to get your ID card if you're a new student, if you're a student who does not regularly attend campus and how to get a replacement card.

Change your details
We need to know if there is something wrong in the information we have about you, or if any of your details have changed.

Council tax
Information about council tax, including who is exempt, how to find help and what you need to tell your local authority.

Statements
Information about University statements and how to get one.

Exam results
Information on how to view your examination results online using the Online Results System.

Transcripts
Information about official and unofficial transcripts and how to order them.

Replacement Certificates
Information on how to get a replacement degree certificate.

Module changes
Information about how to change the modules that you are registered for.

Programme changes
Information about what you should do if you think you have chosen the wrong programme of study.

Leave of absence
Information on what a leave of absence is and how to apply for one.

Permanent withdrawal
Information about what to do if you think you would like to permanently withdraw from the University.

Academic References
Information on how to request an academic reference for a student or former student of the University of Birmingham.

A-Z of enquiries
A complete list of the queries most commonly asked at the Enquiries Desk.